Thursday, April 19, 2012
Do Partners Use DCTM products In-house?
So why is it that most Documentum professionals do not use Documentum products to manage their own content? Wouldn’t you think using the products that they tout as superior for their own use would be a no brainer? Even EMC doesn’t exclusively use its own software for content management! What’s the deal?
If we can understand the reasons why, then we might be able to figure out some core issues with the product suite. Using only DCTM software should be requirement to becoming an EMC/Documentum partner, but isn’t. What’s wrong with this picture?
Time is money
It takes “non-billable” time to build out the infrastructure, install the content server, application server, applications, then to configure the applications, users, roles, security, and so on. Management of partner resources is based on greed, not product enhancement. The focus is on exacting value from client’s basic content management needs, not leap frogging the product flaws, by building great products.
No Rules, no need
If partners and consultants had strict rules and were regulated, they would think twice about not using DCTM products. They would weigh the options of not using DCTM and realize that maybe compiling to its inherent rules in not a bad idea.
The carpenter’s house
Like a carpenter’s roof, consultants are notorious for not taking care of their own back yards in terms of using the tools and knowledge to fix things where they live. They build palaces for clients and come home to trashy trailers.
The configuration and ease of use of Sharepoint is a huge and obvious issue. But do consultants create an uproar about this? Not really, most build both solutions and some have even switched to all SP. This is sad.
Share drive comfort
The share drive mentality is still strong in most companies. Why switch if the options are not compelling enough? For records retention just hold onto the content 8 years from when it was last modified. Done.
There is hope with the xCelerator movement that Documentum might be trying to focus on a few right things. One is stressing the “product” on top of the product for solving specific vertical business problems. But you can only go so fast in a Maserati when the road is curving and has cracks.
It’s time to consolidate the product talent and build a completely new stack (not 7.0: 1.0 again, this time leapfroggin). This stack should revolutionize the creation and management of content. Make the partnerships with other companies, use the cash reserves, get in the game!