Tuesday, January 21, 2014

The flow of IT in Healthcare

This diagram shows the information flow for a patient in the healthcare information realm. As you can see, the flow goes as fast as it can toward billing insurance. It does not necessarily care about the patient and the quality of the information. As long as there is an account number, it’s full steam ahead!

As a patient, you feel this. What’s the first thing you do when you go to the doctor’s? You don’t get triaged, you get asked for billing information and oh, by the way, what are you here for? Shouldn’t it be the other way around, like when you bring your car in for service? Have it checked out, then if there is an issue, talk about how much it’s going to cost, then agree or disagree to the service.

Information Technology is a patch applied to a system wrought with politics and policies which have been analyzed over and over again by the best consultants money can buy. It’s a wonder that IT has been this successful in pushing its automation techniques into the heart of healthcare. The disputes between nurses and doctors continue, IT is in the mix now. As Healthcare systems own insurance company, so do insurance companies own hospitals and physicians. Everyone is in line to make money to survive and grow.

Expanding healthcare is fine, but the issue is that the patient has to be vigilant more than ever to ask for all visit related and referred information. They will be tangled in the vines if they are not the keeper of their electronic records.

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