Friday, June 12, 2015

ECM Safety Net

The big promises of ECM solutions ten years ago could not have foreseen the importance of risk mitigation in today’s risk adverse business environment. ECM systems have turned into safety nets for many companies. Not that information or content is in free fall, but it is reassuring to know that the location and storage of content is safe.

Many ECM initiatives were underfunded or over-architected:

Underfunded Scenarios:  when a solution performs great, but does not have a disaster recovery solution. When the version you are on is four years old. When you have more paper be shuffled than when scanning started.

Over-architected Scenarios: when it takes a senior engineer to unpack a workflow. When there’s a custom solution that does close to what is out-of-the-box in the next version. When it takes an act of congress to change a form.

ECM is also a good place to land when political maneuvering in the company causes paralysis with some solutions, or budgets get swept leaving your great idea with no funds. Catching the falling projects and at least saving them for complete disaster is at least admirable. It may not push forward the mobile agenda, but it will soften the blow when it’s budget is slashed in half.

No comments: