Information silos are commonplace in every industry. They
tend grow around concentrations of knowledge/experience collectors and “best of
breed” applications. Because enterprise content management usually spans across
these silos, we as ECM solution providers get a unique insight into how work.
Take scanning solutions in Healthcare for example, you get
exposure into not only financial and HR applications, but EMR, interface, and
lab apps. Once you have gained trust among the managers of these applications
and have implemented ECM across them, you will begin to see the potential
synergies. One potential synergy could be to combine Informatics, HIM, and ECM
under one director to be able to fully realize the full patient information
potential.
Let’s say for this example that Informatics is underfunded,
HIM is well funded, and ECM is okay. By combining budgets and focusing on
common goals, the patient as well as the hospital’s image will undoubtedly
benefit. By providing ECM with a direction base on requirements coming from
what patients need, the emphasis and objectives will be clear and hopefully
funding will be well justified and measurable.
